Although we can offer SLA support packages that focus purely on the reliability of Services, Services and Equipment, we have found that most of our customers need aid in three additional areas:
We can provide a personalised IT support and management solution to include complete management or a catch-net backstop for your incumbent IT team who needs network and server aid, or a hybrid solution for branches and subsidiaries who need to apply policy and local support.
It is often the case that the issue is not simply that a system is down, but rather begins to pull at the thread of a bigger issue such as policies set too high, or performance issues in SQL queries creating timeouts. We offer support to help investigate the issue to the unpinning problem where possible and oversee communications with other vendors to a desired conclusion.
Some resources or services may not be deemed important based on demand and very infrequently used, but all-the-same may be critical to complete an important business process to allow the company to function. We recognise the differences and we offer services to explore Impact Analysis to highlight the processes and associated equipment and human skills required to meet the goals.
Most of the organisations we work with, often have Power Users or Coders who build software to help departments with analysis or processes.
Occasionally these Coders require input on a library or network information or simply help troubleshooting an API not working. We can provide assistance to help explore the underlying problem in most situations, such as incorrect COM version for the library.
More importantly, members of staff depart the business often leaving a “black box” either undocumented or without the requisite coding skills inhouse to update and change.
Technical Support Skills Span At A Glance (to Varying Degrees)
Microsoft Products and major App Vendors (such as Adobe), Linux, SQL/Maria, .Net and major coding languages/frameworks, IoT and device monitoring, Apache httpd, and more.
In most situations, we can provide remote assistance for systems management and desktop support.
Helping businesses grow from startup to IPO
We provide a roadmap to take you from startup to IPO, from small consultancy teams to 250 staff. We start light weight to help you grow fast, and introduce the enterprise-class systems and policies as appropriate.